The company DEEPXCLUSIVE SARLS, represented by Tom ROSSLER, Daniel CONRARDY, and Antonio AMARAL, registered under RCS Luxembourg No. B249026, located at 20, Rue d'Arlon, L-9155 Grosbous, Luxembourg, VAT-ID: LU32633157, Tel: +352 838072201, Email: info@deepxclusive.com, (hereinafter referred to as COMPANY), offers and sells automotive tuning software, hardware, and related digital services via its online platform.
Unless otherwise agreed in writing, these Terms and Conditions apply to all orders and services provided by COMPANY.
All offers on the COMPANY's website are non-binding and subject to change. A contract is concluded when an order is placed by the buyer and accepted by COMPANY, either automatically through the website or by written confirmation. COMPANY reserves the right to refuse any order without giving reasons. All prices and information on the website are created with great care; however, errors and omissions are excepted. COMPANY is entitled to correct obvious mistakes without liability.
All prices are stated in Euro (EUR) and include VAT where applicable. Payment can be made via PayPal, bank transfer, or via Credits purchased in advance through the online platform. Credits are non-transferable and non-refundable, except in cases where COMPANY cancels or cannot fulfill an order. COMPANY may adjust prices annually to reflect market conditions or inflation. Updated prices are always displayed in the online shop.
Since COMPANY provides digital goods (software, tuning files) that are immediately available for download, the right of withdrawal (revocation) under EU consumer law does not apply once the digital delivery or download has begun. Refunds are therefore only possible in the form of credits (not cash) and only if: the ordered file or service was not delivered, or the delivered file was technically faulty and could not be repaired.
Once a file has been downloaded or accessed, the sale is final and non-refundable. By placing an order, the buyer expressly agrees to this refund policy.
COMPANY processes only unencrypted ECU files from supported master devices or from its own slave structure. After the order and payment via credits, COMPANY will process and provide the requested tuning file within approximately 1 hour to 1 business day. Delivery times are indicative only. A delay does not entitle the buyer to withdraw from the contract or claim compensation.
Hardware is shipped to the buyer's address provided at checkout. Once the product is handed over to the shipping carrier, the risk passes to the buyer. The buyer must inspect the goods immediately upon receipt and report any visible defects within 5 days.
All delivered software, tuning files, and other digital products remain the intellectual property of COMPANY. The buyer receives a non-exclusive, non-transferable license to use the files solely for their intended purpose. Resale, duplication, sharing, or public distribution of COMPANY's products is strictly prohibited. In the event of a violation, the buyer agrees to pay a contractual penalty of €3,000.
COMPANY guarantees that defective or non-functional files will be corrected or replaced free of charge. However, COMPANY assumes no liability for incorrect installation, damages caused by improper modifications, data loss, performance issues, vehicle malfunction, or legal consequences.
📘 Last updated: [10/2025] © 2025 DEEPXCLUSIVE SARLS – All rights reserved.